call us today 847-305-0984
Chicago, suburbs & Rockford

Frequently Asked Questions




My deejay is offering their photobooth, why should I go with yours?  

Our photobooth out-does all other booths in the events industry.  As the saying goes, "You get what you pay for."  If you are hiring Live Prints, it means you are going for the best.  It means quality, details and looks are important to you for your special event.  Simply put, our photobooth rocks - please read our reviews on to see what our clients have to say about us.


Can the photobooth be moved once it is setup?  

Our elaborate setup takes about 2 hours.  Once the booth is setup is the designated area, we cannot move it because our booth is very solid and will be connected to other equipment.  


What is your security deposit and payment schedule? 

Upon signature of a contract, we require a $500 non-refundable deposit which will go toward your balance with us and the remaining would be due 21 calendar days prior to your event day.


What is your cancellation and refund policy?

A $500 non-refundable deposit (and signed contract) is required to secure our photobooth services for the event date.  If written notice (via email) of cancellation is provided within 30 calendar days of signed contract date (not event date) we will refund the full amount of the deposit paid as a courtesy to you.  If written notice (via email) of cancellation is provided anytime after the 30 calendar days, then you forfeit your deposit. 


Is there a bench inside the photobooth?

To accommodate more people, we do not have a bench, we do have a stool which the attendant will bring into the booth for kids or super-tall people to sit on.


Is it wheelchair accessible?

Yes, with space for friends and family, too!


What are your arrival and space requirements?

The photobooth uses 7 feet x 4 feet of floor space and must be located near a power source.  We require 1 table with linen for props from your banquet hall.  Ideal space requirements for our entire setup are approximately 20x20 feet for ease of flow however we can also send you what the various layout options are because we are flexible.


What props do you bring?

Many different kinds! If you are curious, just email us for a list of our quality props.  We have been told by guests that we have the best prop selection they have ever experienced.


If our venue has restriction on certain props (like feather boas) can you accommodate that?

Of course.  If that's a concern, just email us for a list of props and then you can tell us what not to bring.  On the other hand, if you want us to bring a minimal selection, ie: sticks (lips and mustaches), boas and black hats, just let us know and we will accommodate.  Live Prints will not charge you for this extra step to make your day perfect - it's our pleasure to give you exactly what you want.    




How does green screen photography work?

When a person or group is in front of a green screen to have their photo taken, the green backdrop is digitally replaced by a background image, using photographic equipment, lighting and specialized software.  Within 60 seconds, it is printed and handed to them, or placed on a table designated for pickup upon leaving your event, depending on your preferences.  Post-event, guests can download their photo for free in a private gallery online.


Will prints fade over time?

No. We use only high-speed, professional-grade dye-sublimation printers which ensure that prints will never fade, peel or crack.


How much would it cost to customize a background, or custom design a background for my event?

It costs you absolutely nothing!  We are happy to add your logo, name or a phrase to any background, or even custom design something from scratch to match a specific theme.  Let us know your vision and we will do our very best to bring it to life.  Our graphic designers will work with you until your expectations are met!  


How will my guests know how access their free downloads?

During the event, we let guests know that the back of their printed photo will have the information. Go to Click on "Find Your Photos", then click on the event name and enter the password.


How soon can guests access their photos online?   

Photos are uploaded within 24 hours from the end the of event.


For how long will my event gallery be available online?

Your event gallery will remain online for at least 2 years.  Many other companies delete it after two months or even a few weeks!


Will my guests feel pressured to have their photo taken?

No. Our friendly photographers will welcome everyone to try out the green screen, but will never pressure your camera-shy guests to get their picture taken.  We support everyone having a fun experience at your event (including us)!


What happens to the photo image if someone is wearing a shade of green?

Since the color green is replaced with the background image, the part(s) that is any shade of green will blend in with the digital background image. To correct this issue, we have a quick option to switch to a blue screen for that individual.


Where are you based and when do you charge a travel fee?

We are based in Carol Stream, IL.  For events beyond a 40 mile radius, we do charge a travel fee and this varies by location.


Aside from prints and photo downloads, what else can my guests do with their photos in the gallery?

A lot! The fun does not end - our gallery offers a wide range of photographic merchandise so guests can do more with their image, such as metallic prints, puzzles, tote bags, stickers mugs, mouse pads, wearables, and large framed canvases, to name a bunch!